Dedicated Support Plan
Dedicated support gives you a complete solution for technical support. Here we will take care of your entire clients and you can concentrate on increasing the business. We will sort out all the issues of your clients, take care of your servers.
- 24x7x365 unlimited Help Desk & Live Chat Support
- 24x7x365 Server Monitoring, Server Management
- Team of 4 Dedicated Techs, working round the clock in 3 shifts i.e one in each individual shift and fourth tech as a backup tech covering sick leaves and weekly offs for other three techs.
- Dedicated messenger id for you to communicate with the team assigned to you for 24×7 support.
- SLA covering max 5 minutes for the response time guarantee and 6 hours of resolution guarantee.
- No Setup Fee.
- Day end reports.
- Basic Sales Chat Assistance on Live chats.
- Phone support for emergencies like calling datacenters for reboots or you for any updates or issues.