1. 24x7x365 unlimited Help Desk & Live Chat Support
2. 24x7x365 Server Monitoring, Server Management
3. Team of 4 Shared Techs, working round the clock in 3 shifts
i.e one in each individual shift and fourth tech as a backup tech
covering sick leaves and
weekly offs for other three techs.
4. Maximum two projects shared for this plan.
5. Dedicated messenger id for you to communicate with
the team assigned to you for 24x7 support.
6. SLA covering max 15 minutes for the response time
guarantee and 6 hours of resolution guarantee.
7. No Setup Fee.
8. Basic Sales Chat Assistance on Live chats. |
