|
| Web Development |
| PHP, Mysql, Java, Ajax, Flash Actionscript, Dot Net |
| |
| Web Design |
| Photoshop, Flash, CSS, Div, HTML |
| |
| Seo |
| Keywords / Key Phrases, Meta Tags, High search engine rankings, Consultation and Guidance, Market Analysis |
| |
| Technical Support |
| Server Administration, Server management, Dedicated Support, Semi Dedicated Support |
| |
|
 |
 |
| |
|
|
Support
|
|
HostechSupport is naturally at your disposal 24 hours a day and 7 days a week, we have made it our mission to challenge the ordinary. Our solutions to your problems fit on first try. Our cutting edge backend support helps you grow your business.
|
Types of Support
|
Email:
E-mail is among the preferred methods of contact for many customers. We provide 24 hour e-mail support when your client have any issues relating to their hosting account. In the event of emergencies such as the server going down or their site being rendered unavailable, we are automatically notified by our monitoring software and will usually have responded to the problem prior to your noticing it. Our email support service gives your customers the quick and informative replies they require. We continuously monitor the emails and give the first response to your client in 15 minutes and the resolution time is max 4 hours.
Ticketing System:
Support tickets are the most efficient way to handle support inquires. Unlike e-mail, the Support Ticket System is much more organized, tracking all issues to resolution and ensuring that none fall through the cracks and centralizing your support issues, allowing you to look back on support tickets even after the issues have been closed. Furthermore, it allows all support representatives to contribute to the solution of your problem in an efficient and organized manner, ensuring the fastest possible resolution. Some clients already have ticketing system, so that all the history of the engineers working can be saved and can be monitored. As soon as the ticket comes in, our response time is the fastest i.e.; at the max 15 minutes for the first response and the resolution time is 4 hours to the max.
Live Chat System:
90% of customers prefer live human interaction for online assistance; online clients prefer online means of resolving their questions. Because there is a lot of competition in the market, your business just should not lose potential customers due to lack of chat service, whether it be Sales or any Technical queries. Our representative will take care of your clients and allow site visitors to quickly and conveniently get their answers. Internet chat has to be the most under-recognized and under-utilized communication method available to humans.
|
|
|
|
