Semi Dedicated Plan
Semi Dedicated Plan was specially introduced for the Providers who have medium size business where they need to offer their client a qulaity support but within the price they can afford.
- 24x7x365 unlimited Help Desk & Live Chat Support
- 24x7x365 Server Monitoring, Server Management
- Team of 4 Shared Techs, working round the clock in 3 shifts i.e one in each individual shift and fourth tech as a backup tech covering sick leaves and weekly offs for other three techs.
- Maximum two projects shared for this plan.
- Dedicated messenger id for you to communicate with the team assigned to you for 24×7 support.
- SLA covering max 15 minutes for the response time guarantee and 6 hours of resolution guarantee.
- No Setup Fee.
- Basic Sales Chat Assistance on Live chats.